We reported on this issue a few days ago, there’s a new team behind Madonna’s merchandise customer service. Now Madonna.com has also sent out an email to all its registered members:


Thanks once again for participating in our Icon ticket pre-sales for Madonna’s Rebel Heart Tour, which opens very soon on September 9 in Montreal!

Your Live Pass purchase included a gift, and you could select from a Rebel Heart logo keyring, 24″x36″ exclusive Madonna tour poster or a $5 discount at the Madonna Online Store. We are happy to report that the Rebel Heart keyring is now in production and the exclusive poster is almost ready for the printing presses. We expect that shipping will begin in September.

If you have any questions regarding your Live Pass gift order, please use our Contact Us form found on the HELP page of madonna.com. “fanclubsupport @livenationmerchandise.com” is no longer a valid email address. Please use the Contact Us form for Icon- and website-related inquiries. To speak with a Fan Support representative, please call us: 855 244-7699 U.S. / +1-949-333-4820 International.

We appreciate your patience while we worked on creating these special items for you.

The Icon Team